{"id":138,"date":"2020-11-04T22:44:42","date_gmt":"2020-11-04T22:44:42","guid":{"rendered":"http:\/\/www.taylor-lewis.co.uk\/?page_id=138"},"modified":"2020-11-04T22:46:11","modified_gmt":"2020-11-04T22:46:11","slug":"complaints","status":"publish","type":"page","link":"http:\/\/www.taylor-lewis.co.uk\/index.php\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Taylor Lewis Complaints Policy<\/p>

Our complaints policy
Taylor Lewis Solicitors are committed to providing a high quality legal service to all
our clients. When something goes wrong, we need you to tell us about it. This will
help us to improve our standards.
Our complaints procedure
If you have a concern or a complaint, please contact us as soon as you are aware of
the problem so this can be addressed. Please address your concerns to Alan Lewis
at Bingham House, Pendre, Cardigan SA43 1JU or email to;
alan.lewis@taylor-lewis.co.uk
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within five
days of our receiving the complaint, enclosing a copy of this procedure. If you
have special requirements due to a disability please let us know and we shall
do our best to accommodate any alternative arrangements you may require.
2. We will then investigate your complaint. This will normally involve passing your
complaint to our complaints handling partner, Alan Lewis who will review your
matter file and speak to the member of staff who acted for you.
3. He will then invite you to a meeting to discuss and, it is hoped, resolve your
complaint. He will do this within 14 days of sending you the acknowledgement
letter.
4. Within 7 days of the meeting, Alan Lewis will write to you to confirm what took
place and any solutions He has agreed with you.
5. If you do not want a meeting or it is not possible, Alan Lewis will send you a
detailed written reply to your complaint, including his suggestions for resolving
the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again to explain
why you remain unhappy with our response and we will review your comments.
Depending on the matter we may at this stage arrange for another partner to
review the decision.
7. We will write to you within 14 days of receiving your request for a review,
confirming our final position on your complaint and explaining our reasons.<\/p>

8. If you are still not satisfied, you can then contact the Legal Ombudsman using
the details shown on the previous page
9. If we have to change any of the timescales above, we will let you know and
explain why.
Please Note before contacting the Legal Ombudsman;<\/p>

1. If your complaint is specifically about our bill, you have the right to
object to it and apply for an assessment of it under part III of the
Solicitors Act 1974. If you should choose to exercise this right, and the
court is assessing our bill, you may be unable to use the Legal
Ombudsman service.
2. If you are complaining as a business client, unless you are a \u201cmicro
business\u201d (as defined by the European Union), you may not be able to
use the Legal Ombudsman scheme, and should check the guidance on
Legal Ombudsman\u2019s website.
3. If you refer your complaint to the Legal Ombudsman as a
trustee\/personal representative (executor\/administrator) or beneficiary
of the estate\/trust of a person who, before they died, had not referred
the complaint to the Legal Ombudsman the period runs from when the
deceased should reasonably have known there was cause for
complaint; and when the complainant (or the deceased) should
reasonably have known there was a cause for complaint will be
assessed on the basis of the complainant\u2019s (or deceased\u2019s) own
knowledge, disregarding what the complainant (or the deceased) might
have been told if he\/she had sought advice.
4. If the ombudsman considers there are exceptional circumstances (e.g.
serious illness or you were still within the time limits when you made
your initial complaint to them) then he\/she may extend any of the
above time limits to the extent that he\/she considers fair.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Taylor Lewis Complaints Policy Our complaints policyTaylor Lewis Solicitors are committed to providing a high quality legal service to allour clients. When something goes wrong, we need you to tell us about it. This willhelp us to improve our standards.Our complaints procedureIf you have a concern or a complaint, please contact us as soon as […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/138"}],"collection":[{"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":2,"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/138\/revisions"}],"predecessor-version":[{"id":141,"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/138\/revisions\/141"}],"wp:attachment":[{"href":"http:\/\/www.taylor-lewis.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}